Performance Excellence Program
In W.S. 9-2-2906 (b) (xiv), we are tasked with establishing a quality management model to ensure 1) agencies and staff have a method to provide feedback regarding the technology services they are receiving; 2) we are providing training on data privacy, protection and use; and 3) we are collaborating with agencies in assessing their needs, successes and improvement areas. The information gathered is used for continuous improvement purposes.
Performance excellence is an integrated performance management approach based on continuous improvement leading to outstanding results. It’s a fundamental orientation and a systematic approach to leadership, planning, customers, workforce, processes, learning and results. The criteria used can be adapted to fit our unique challenges and culture, evaluate performance, assess where improvements or innovation are best focused and achieve the intended results.
The real payoff of the Baldrige process is that organizations, including public organizations, undergo a rigorous and systematic self-examination, learn where there are performance gaps or what needs to be improved, and in fact, work vigorously and methodically to bring about positive change. The ultimate end is, therefore, for an organization to explore, to see or grasp its “working status or condition” and to improve within given time limits.