Video Conferencing

TO:

 

HONORABLE ROSIE BERGER

HONORABLE CALE CASE
 

FROM:

Flint Waters, State Chief Information Officer

 

SUBJECT:

 

Video Conferencing

 

DATE:

 

October 29, 2013

 

CC:

 

Tony Young, Deputy Chief of Staff, Office of the Governor


EXECUTIVE SUMMARY:

The video conferencing space has changed significantly due to advances in consumer grade portable electronics leading to the demise of the dedicated desktop conferencing unit. While larger rooms and facilities may require specialized hardware, we see this shift as enhancing our ability to deliver quality services throughout Wyoming. The student should not have to travel across multiple counties to sit in front of a dedicated device in the guise of “distance education”. Our teams will manage State equipment and coordinate with stakeholders in support of expanded Call Center hours, supporting users with scheduling, connectivity, recording and troubleshooting to improve video technology interoperation.

  • We are committed to improving the video experience for our customers utilizing existing funds and staff.


  • New technology solutions will improve the customer experience and provide operational support for Wyoming schools, colleges, State entities and citizens.


  • We will continue to support existing State owned bridges for the next biennium while migrating to the next generation of mobile video conferencing.


  • We will provide expanded support by integrating video support into the our existing Call Center.



ADDITIONAL INFORMATION:

We will continue to enhance available resources by securing a high-speed backbone to support expanded VoIP and video conferencing accessible for students, State employees and citizens at any time and from any location. We are actively working to enhance the current network infrastructure already owned by the State. This approach will allow Wyoming citizens better access to business and educational applications they rely on for personal and professional success.