EXECUTIVE SUMMARY:

On January 11, 2014, the Department of Enterprise Technology Services (ETS) received a request for information regarding State agency websites. Below are the the specific questions and answers:

1. Do ETS personnel, other State agency personnel or a mix have responsibilities for State agency website design?

• ETS staff assist with web design when requested. The service we provide is a paid service and our business analysts help establish the agency needs upon their request. We also have standard templates that agencies can start from if they chose. Most of the time, the agency has something specific in mind and go their own way. The design decisions come down to the agency requesting the service. We also assist agencies in hiring outside companies, if they wish.

2. Are there any efforts underway to update and improve agency web designs to provide better public access/wayfinding and improved citizen experience?  If so, is it on an agency-by-agency basis or a statewide effort?

• The efforts to improve usability are agency-by-agency. We are currently assisting the Governor's Office with the redesign of their site through a Wyoming company.

The Department of Enterprise Technology Services has dramatically shifted the expectations for web presence as seen in the provided graphic. The most recent system is hosted as part of the existing Google contract so there is no cost to agencies to host the new templates. The agencies are responsible to pay for customization and provide content for their web systems. We encourage agencies to move away from the paid hosting services we provide to the no-cost hosting on Google.