Business Analyst Service Service Description
Business Analysts (BA) will help state agencies identify IT solutions to fit their technology business needs. Customer Benefits
Agencies will benefit from BA services as the BA can provide the following:
Customer Responsibilities Appoint a primary Point of Contact(s) (POC) who will have authority to help determine agency direction, approve scope and deliverables of IT projects, and help with identifying roadblocks. The POC will have familiarity with agency’s budget and be aware of fiscal procedures. Have knowledge of the agency’s strategic IT plan for future IT needs. ETS Responsibilities ETS BAs will coordinate communications with state agencies to provide the best possible customer service to meet the agency’s IT needs by providing information about ETS services. Service Level Objectives ETS will work with the customer to ensure business objectives align with their IT strategic plan for their agency to assure IT needs are being met. ETS staff will also conduct regular meetings with the point of contact to enable the agency to better manage their IT needs. |