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Service Description

A cellular mobile phone is a long-range device used for voice or data communication over a wireless network. In addition to the standard voice function of a cellular phone, today's ‘smartphones’ support many additional services such as text messaging, email, access to the Internet, access to Google Apps and GPS.

ETS currently has contracts with Verizon, AT&T and Union Telephone for voice and/or data devices.

Customer Benefits
Cellular devices allow a customer to dial and receive telephone calls; with a smartphone customers can check email, calendar events, access Google Apps and access the internet over a cellular link while being mobile, as long as a cellular service is available to the device.

Customer Responsibilities
To request this service, please submit a Telecommunications Service Request via a Telesoft Work Order. The customer will need to identify the type of device needed, as well as the billing account information.

ETS Responsibilities
ETS will work with the cellular carrier to issue a handset or a data device and assign a phone number. Additionally, ETS provides a central point for purchasing, repairing and troubleshooting all state owned mobile equipment.

Service Level Objectives
The following criteria are the quality of service benchmarks established as the expected performance goals of this service.

Category	Evaluation Criteria	Target
Processing	Requests will be completed within 15 business days, maximum, from the time request is received.	15 business days