Long Distance & Toll Free Calling - Enhanced Service

Service Description
Domestic Long Distance - Domestic long distance refers to telephone calls made outside your local calling area. Domestic long distance calls are calls made within the United States and usually carry a per minute or per call charge, which vary between long distance providers.

Customer Benefits
International Long Distance - International calls are long distance calls made between different countries and usually carry higher charges than domestic calls.

Toll Free - Inbound long distance, also known as toll-free calling, is a service providing callers with a toll-free number (a number beginning with 800, 844, 855, 866, 877, and 888) allowing them to reach businesses and/or individuals without being charged for the call. The charge for using this toll-free number is paid by the party being called, not the calling party.

Customer Responsibilities
To request this service, please submit a Telecommunications Service Request via a Telesoft Work Order.

Helpful Tip - Please provide a standard phone number where the toll free number will point as well as billing account information.

ETS Responsibilities
ETS negotiates and manages contracts with telecommunication service providers. In addition, ETS will request processing for service listed.

Service Level Objectives
The following criteria are the quality of service benchmarks established as the expected performance goals of this service. Domestic/International Long Distance and Toll Free numbers are maintained by the carrier.

Category  Evaluation Criteria   Target
Processing Requests will be completed within 15 business days, maximum, from the time request is received.  15 business days

Service Rates

Service      Cost  Unit
Enhanced Service - Long Distance  $0.03  Per minute
Enhanced Service - International Long Distance $0.62 Per Minute
Enhanced Service - Toll Free Calling $0.02 Per minute


Calling Cards - Enhanced Service

Service Description
These are State issued cards, via the service provider, which can be used for charging telephone services on any phone anywhere in the world and have the charges billed back to a state account.

Customer Benefits
The customer will have the ability to make phone calls from any phone in any country and have the calls billed back to a state account. There are no monthly charges - only a per minute charge when the card is used.

Customer Responsibilities
To request this service, please submit a Telecommunications Service Request via Telesoft Work Order ITD.TTCWOR@wyo.gov.
Please provide the billing account information. If you have an immediate need for this service, please contact ETS Technology Support Center at 777-5000.

ETS Responsibilities
ETS will issue the calling card and tie the card to the appropriate billing number.

Service Level Objectives
The following criteria are the quality of service benchmarks established as the expected performance goals of this service.

 Category  Evaluation Criteria   Target
 Processing Calling Cards will be issued within 15 business days maximum, but usually 24-48 hours, from the time request is received.  15 business days

Service Rates

 Service      Cost  Unit
 Enhanced Service - Calling Card  $0.05  Per minute