Enterprise Database Hosting - Enhanced Service

Service Description
The Enterprise Database Hosting Service can provide agencies access to a state of the art cloud based database solution. This enables agencies to run data and database intensive applications which require more memory, increased speed and reliability. ETS supports but does not necessarily provide, several cloud solutions such as Microsoft SQL Servers, (MSSQL) Oracle and other database solutions.

Customer Benefits
Database hosted customers will receive a redundant database cluster across a 10GB backbone ensuring business continuity in case of a database failure. ETS also provides disaster recovery backups with a 30 day retention allowing for faster system recovery in the event of a disaster. Additionally, there is 24/7 monitoring of SQL servers and instances so problems can be proactively managed. ETS staff provide basic troubleshooting of performance and/or connection issues to keep the applications running most efficiently. ETS coordinates with agencies/external vendors on database pushes, setting up/debugging connection strings and creating users on behalf of the agencies.

Customer Responsibilities
An estimate will be prepared upon request from an agency for hosting charges and associated development time and must be approved and signed prior to the start of the project. Agency staff must be available for on-going involvement to ensure the solution will meet their needs. Once the project is complete, any problems or issues must be reported through the Help Ticket System (HTS) or the Technology Support Center.

ETS Responsibilities

  • An estimate of billable work and on-going charges.

  • Setup and support the database.

  • Ensure redundant database cluster across a 10GB backbone.

  • Establish disaster recovery backups with a 30 day retention in addition to 24/7 monitoring of SQL servers and instances.

  • Provide basic troubleshooting of performance and/or connection issues.

  • Provide coordination with agencies/external vendors on database pushes, setting up/debugging connection strings and creating users.

Service Level Objectives
ETS will meet the customer’s business objectives for the project and provide database hosting infrastructure and regular database maintenance and administration as outlined in the service catalog as services included in the usage fee. ETS staff will also provide an estimate for each data hosting project to enable the customer to better anticipate the immediate and ongoing costs of hosting.

Service Rates

Service      Cost  Unit
Enhanced Service - SQL Database Services $11.29  Per GB, per month
Enhanced Service - Legacy Enterprise Database Services $30.49 Per GB, per month
Enhanced Service - Database Support & Development $63.00 Per hour