Google Drive Storage
Service Description
State users of Google Apps Unlimited have an unlimited amount of data storage. Customer Benefits
Reduced need for physical storage - Unlimited drive storage keeps up with growing data needs without having to add costly hardware. Customer Responsibilities To request help with this service, please contact the Technology Support Center at 307-777-5000. ETS Responsibilities ETS will manage incident resolution services through the Technology Support Center to route the incident to the appropriate technical staff to ensure response, tracking and resolution. ETS provides enterprise management of all accounts residing inside the wyo.gov domain. ETS will facilitate incident escalation and resolution of services with the vendor. Service Level Agreement (SLA) acknowledgment is as follows: P1 is 30 minutes, P2 is 4 hours, P3 is 1-2 days and P4 is a general question ticket. Service Level Objectives The following criteria are the quality of service benchmarks established as the expected performance goals of this service.
Service Rates
|