Mainframe Services - Enhanced Service
Service Description
Mainframe services will continue to be available to existing customers only including:
Customer Benefits
Customer benefits include the continuation of mainframe hosted business systems and migration assistance to other platforms, according to the needs of the agency. Customer Responsibilities Current customers will need to provide specific requirements needed and detailed task descriptions to migrate from mainframe platform to a new solution. ETS Responsibilities ETS will manage incident response and resolution services via the Technology Support Center. Additionally, ETS will provide system monitoring/alerting as well as routine maintenance as needed on the mainframe. Service Level Objectives IBM z/OS mainframe provides > 99% uptime and service to state agencies with service recovery capability protecting against major disasters. Service Rates
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