Web Hosting - Enhanced Service Service Description
This service consists of a combination of centrally managed, shared pool of hardware and software resources which houses and controls websites. It provides a platform allowing customers powerful, scalable and reliable hosting based on clustered load-balanced servers. Customer Benefits
Customer Responsibilities
To request the service, the customer must call the Technology Support Center at 307-777-5000. Customer involvement is essential to resolving issues; therefore, the customer will need to provide the appropriate knowledgeable resource(s) to work with ETS.
Incident Response and Resolution
An incident is any interruption in the normal functioning of a service or system. ETS staff respond to the customer (i.e acknowledges and confirms receipt of incident ticket and respond in accordance with the ticket escalations time frames. On-call personnel are available for emergency response during non-business hours.They will also work with the service provider on behalf of the customer to resolve any issues in order to restore service as quickly as possible. Maintenance Schedule
It is our intent to provide consistent system availability and communication for our customers. To maintain our systems and services, we must complete necessary work while also limiting the amount of time systems or services are unavailable to our customers, we have established three maintenance windows.
Service Rates
If you have an immediate need for this service, please contact the Technology Support Center at 307-777-5000. For general inquiries regarding this service, please contact your Business Analyst (BA) or ets-process-innovation@wyo.gov. The BA will work with the agency to answer questions, provide quotes on services and arrange with ETS service provisioning. |