Strategic Plan
2023-2026
2023-2026
Information technology (IT) is a critical enabler of government operations. All branches of government strive to improve constituent experiences by enhancing information security postures and promoting strategic efficiencies.
ETS enables these efforts by ensuring IT solutions and initiatives are agile and utilize data analytics to improve policy and decision-making.
To be successful, our organization must adapt and mature to ensure proper alignment with the requirements of today and tomorrow.
W.S. 28-1-115 requires all state agencies to prepare a strategic plan with performance metrics to measure agency success. This document is organized by strategic themes; high-level strategies which set the tone for how we will provide value-based service. Strategic themes and associated goals are equally important and closely aligned.
Established in W.S. 9-2-2901, ETS serves as the centralized IT organization managing executive branch IT-infrastructure, telecommunications, and IT-services. The agency prepares it's budget biennially by working alongside executive branch agencies, boards, and commissions addressing unique business needs. The budget is composed of direct chargeback methods for fixed rate enhanced services and indirect chargeback methods for universal services.
Strategic Theme
Maturing Governance
Maturing governance is a prime objective toward improving partnerships by adapting practices and delivering services to better align with department and citizen needs.
Goal 1 - Implement Enterprise Governance
Metrics
Establish an enterprise governance board.
Review and update existing policies and standards annually.
Goal 2 - Improve Customer Communication
Metrics
Increase statewide cyber and data privacy awareness and engagement by stakeholders.
Consistent agency leadership communications about internal plans, policies. and decisions.
Goal 3 - Evaluate Effectiveness of IT Investments
Metrics
Use digital government strategies to evaluate initiatives using consistent and standard solutions, reducing administrative overhead, driving efficiencies, lowering enterprise costs, promoting common branding, and enhancing customer experience.
Ensure agency and department projects are initiated through the enterprise governance board.
Strategic Theme
Improving Services
Positive and supportive communication with our stakeholders promotes improved decision-making resulting in satisfied customers.
ETS service delivery and support activities will be monitored through well-defined agreements and will include service-level agreements (SLAs), key performance indicators, and other metrics to ensure all parties can evaluate effectiveness of those agreements.
Goal 1 - Promote Continuous Improvement
Metrics
Establish and implement processes for managing and maintaining Wyoming's IT investment portfolio.
Establish an enterprise architecture function with a focus of innovation across all organizations.
Goal 2 - Improve Customer Service
Metrics
Establish MOUs clearly delineating authority and identifying service requirements and expectations.
Establish SLAs and provide monthly reports illustrating performance.
Provide quarterly briefings informed by performance metrics.
Create dashboards for services provided by ETS and ensure they are available for review in real-time by any state employee.
Strategic Theme
Management of State Resources
Technology remains in a constant state of change and ETS must ensure its workforce remains agile by using workforce development strategies and developing a mechanism for maintaining the state’s IT portfolio.
Goal 1 - Workforce Development
Metrics
Develop and implement a workforce development strategy to include offboarding and onboarding of all employees.
Standardize training and tools for each position.
Develop and implement workforce recruitment and recognition strategies.
Goal 2 - Promote Financial Transparency
Metrics
Ensure funds are clearly defined and outlined for all stages of a project.
Maintain the state’s investment portfolio ensuring transparent evaluation for planning and implementing enterprise strategies and mission support for department-specific objectives.
Develop a statewide architecture to achieve more technical interoperability permitting seamless information sharing and inter-agency workflows; ensuring compliance with functional, security, legal, and other requirements.
Strategic Theme
Enhancing Cybersecurity
While IT has provided new ways for government entities to work with constituents and improve overall operations, it has also increased risks for cyber attacks and data breaches affecting government operations and eroding public trust. ETS must continuously strive to understand cybersecurity risks to ensure effective response and mitigation capabilities.
Goal 1 - Develop a Cybersecurity Roadmap & Framework
Metrics
Establish tools and processes to ensure critical cybersecurity information is shared at or faster than the pace of cybersecurity incidents requiring review and response.
Goal 2 - Expand Cyber-Partnerships, Outreach, & Training
Metrics
Ensure participation in cybersecurity organizations by cultivating and expanding cybersecurity outreach activities across the state, federal, and private sector organizations.
Ensure all state employees receive annual cybersecurity training.
Goal 3 - Enhance and Improve the State's Cyber Ecosystem
Metrics
Provide quarterly updates to state entities regarding cybersecurity activity.
Ensure all cybersecurity incidents are identified and properly mitigated; ensure cybersecurity capabilities exist to mitigate adversarial threats.
Ensure all state entities participate in data management governance and have effective incident response plans.
Provide oversight for implementation of improved cybersecurity capabilities.
Ensure that at least one (1) cybersecurity exercise is conducted annually within the Executive Branch.
Management of State Resources
Targeted Skills Training
Statewide Cyber-Awareness Training and Advisory Program
Succession Planning
Maturing Governance
Data Governance Framework
Strategic Enterprise Applications
IT Asset Management
Enterprise Architecture
Improving Services
Document and Workflow Management
Contract Lifecycle Management
Cloud Services Support
Cybersecurity
Disaster Recovery & Continuity of Operations
Cloud Security
Network Access Controls
Next Generation Security Information and Event Management (SIEM)
Cyber-Exercise & Resilience Program
Continuous Monitoring & Vulnerability Management
Download The 2023-2026 Strategic Plan here