The mission of the Department of Enterprise Technology Services (ETS) is to establish and refine an information technology structure, which increases the ability of State agencies to deliver quality cost effective services to the citizens of Wyoming. ETS employs close to 250 employees, which are located across Cheyenne and throughout the State. The main office is located at the Emerson Building in Cheyenne.
The Office of the Director
Consists of the Director, also designated as the Chief Information Officer, the Deputy Director, also designated as the Deputy Chief Information Officer, and Executive and Administrative support staff.
The Information Technology Division
The Division includes three teams. The Business Application Services team creates custom programming applications to meet any agency’s unique business needs. Mainframe maintenance and assistance is also part of the Business Application Services team.
The Enterprise server infrastructure resides with our Systems team. Data storage, system administration, application support, and the hosting of cloud, web, and database applications are maintained and supported by this group.
The State’s network connectivity and telecommunications infrastructure are monitored and managed by ETS’ Unified Network team. The connectivity allows agencies across Wyoming to securely access enterprise resources and services such as Voice over Internet Protocol (VoIP) phone services, video conferencing, and connectivity to data centers.
The Information Services Division
This division includes three teams. The Service Desk functions as your first-tier customer advocate for reported issues. They coordinate resolution efforts within ETS and with outside partners.
Tier-two support is provided on-site, over the phone, or via remote control by our Field Services and Service Delivery teams. They are prompt, courteous, and excel in troubleshooting and repairing issues including desktop/laptop functionality, printer, network connectivity, agency servers, telephony, mobile devices, and much more!
The Office of the Chief Information Officer
Includes the rest of the ETS teams. Tim Walsh, Chief Security Officer, with help from the Enterprise Privacy and Security team, strategizes to ensure the protection and regulatory compliance of data as well as providing education to State employees on security best practices.
By overseeing data planning and design, Drew Dilly the Chief Data Officer and the Enterprise Data Services team provide analytical insight based on enterprise data mapping, governance, interoperability, business intelligence and graphic information systems.
Enterprise financial planning and design falls to Kirsten Anderson, Chief Financial Officer, whose leadership contributes to sound operations, compliance, and review strategies.
Business and Finance Services team provides agencies with services including accounts payable/receivable, chargeback billing, contract management, telecommunication procurement, and e-rate assistance.
Next is our Planning and Processes group; the analysts work to establish and maintain a deep understanding of agency business needs and requirements. The architects of the group provide technological review of IT solutions to realize enterprise efficiencies in our services.
Last but not least, the Learning and Communication team coordinates statewide training experiences, reviews agency CIO Review submissions, provides governance analysis, and utilizes an array of communication and collaboration platforms to reach our customers.