About ETS

Information technology (IT) is a critical enabler of government operations. All branches of government strive to improve constituent experiences by enhancing information security postures and promoting strategic efficiencies. ETS enables these efforts by ensuring IT solutions and initiatives are agile and utilize data analytics to improve policy and decision making. To be successful, our organization must adapt and mature to ensure proper alignment with the requirements of today and tomorrow. ETS is aligned to best serve the missions of our customers. There are eight Chief positions who oversee 15 teams, comprised of close to 250 employees, located throughout the State.

Main Office

Emerson Building #237,
2001 Capitol Avenue
Cheyenne WY 82001

307.777.5840

Chief of Staff

The Chief of Staff plans and directs front office administration, agency procurement, space planning, physical security, workforce development, and oversees the Support Services team. Primary functions include organizing and prioritizing critical issues and required information for the leadership team and to facilitate efficient decision making.

  • Support Services provides internal operations support through the acquisition of goods, vendor services and enterprise-level purchasing and contract management. Responsible for providing statewide IT training, IT audits oversight and coordination, and complex video conferencing setup.

Chief Financial Officer

The Chief Financial Officer is responsible for the financial leadership of ETS and the Office of the CIO. This includes responsibility for biennial and supplemental budgets, rate setting, financial reporting, and enforcement of internal accounting controls, policies, and procedures.

  • The Financial Services team coordinates and compiles the agency’s Operating Budget; provides accounting and billing services; and proactively implements internal controls and processes.

Chief of IT Operations

The Chief of IT Operations provides operational oversight of enterprise IT systems and coordinates core operational activities maintaining IT capabilities for all state agencies. Responsible for overseeing network connectivity for state agencies, K-12 school districts, educational facilities, and community colleges. IT Operation is divided into three teams.

  • The Systems team designs, implements, supports, and monitors operating systems, software, and data storage for all state centralized servers and infrastructure. They provide system administration and application support for Active Directory, email, digital data backup, disaster recovery, virtual applications, the server environment, web and database application hosting, and cloud hosting services.

  • The Unified Network team provides local and wide area network infrastructure design. They manage the statewide network and monitor network utilization. This team also provides enterprise VOIP services across all branches of government and public safety environments.

  • Business Application Services provides specialized business application design and support. Responsible for mainframe system administration, database management, script maintenance and execution, data storage, disaster recovery, account management, security services, and application interfaces.

Chief of Customer Service

The Chief of Customer Service directs and oversees customer service operations, policies, objectives, and initiatives to align with agency goals and strategic vision. Develops service level standards focused on response time, customer satisfaction, and that reflect best practices. Customer Service is divided into two teams.

  • Customer Service Desk who serves as the first point of contact for state employees needing assistance with IT tools and systems used to perform their daily work. Support is available via telephone, email, and our new Customer Portal. This team strives for first-call resolution and customer satisfaction. They manage incidents, service requests, and collaborate with internal teams to communicate outages and planned changes to services.

  • Customer Support Service who deploys when items cannot be resolved by the Service Desk or when on-site assistance is necessary. These teams provide installations, troubleshooting, office moves, and assist with application and hardware recommendations.

Chief Information Security Officer

The Chief Information Security Officer develops and implements a statewide information security program; including compliance goals, strategies, policies, and services designed to protect state technology resources from unauthorized access, use, disclosure, disruption, modification, or destruction of state technology resources.

  • The Security team implements, manages, maintains, and monitors a multi-layered security ecosystem, which protects the confidentiality, integrity, and availability of the state’s technology systems and the data sources residing within it.

Chief Data Officer

The Chief Data Officer oversees enterprise data strategy, supporting the sharing and accessibility of state data by providing increased operational transparency by optimizing data systems while reducing data management burden and costs to ensure data are managed and used like assets.

  • Data Services creates enterprise data strategy, supporting the sharing and accessibility of state data, ensuring data are managed and used like assets. The data team focuses on data discovery (what data do we have and where), understanding (how are the data used, by whom, and for what purpose), governance (how are the data classified and are they used appropriately), and consumption (fully leveraging data assets to make informed decisions).

Chief of the Business Management Office

The Chief of the Business Management Office (BMO) provides strategic program management for enterprise programs and projects; delivering oversight and advice to state agencies and departments for results-driven achievement of IT investments and improving the IT acquisition and IT management process. The BMO is divided into five teams.

  • Enterprise Investments & Portfolios administers the State's IT investment planning process by providing oversight, instruction, and guidance to state agencies in the development of the Enterprise Planning Portfolios.

  • Project Management provides IT project management services that include planning, designating project resources, assisting in preparation of budgets, and monitoring project progress.

  • Governance & Performance Management provides evaluation & analysis support to agencies in the execution of IT purchases while facilitating the identification & justification of planned IT initiatives supporting business needs.

  • Enterprise Architect drives technology innovation & IT architecture compliance through documentation & analysis of the State’s current & future needs, including collaboration with other agency IT architects.

  • Strategic Planning formalizes the work of the BMO by outlying strategic initiatives, measurable outputs and goals, and monitoring strategic plans through their lifecycle.

Chief of Communications & Government Affairs

The Chief of Communications & Government Affairs creates communications strategies, serves as the media & legislative contact, monitors proposed laws, and interprets federal and state statutes. This position is responsible for managing relationships that benefit programs, policies and the strategic vision of the CIO, ETS, and state partners.

  • The Communications Team conveys and shares information which present, promote, and explain agency and CIO initiatives; to include materials and information developed and submitted to the Governor’s Office, Legislature, and other Federal entities.