General Terms and Conditions
Contact Information for Support
To request assistance for services provided within the Service Catalog, please reach out to your assigned Customer Advocate or send an email to ETS-CustomerService@wyo.gov.
To obtain assistance on existing services, please submit a ticket through the Customer Portal or by calling 307-777-5000. For network incidents occurring after 5pm, please contact the NOC at 307-777-6500.
For request telecommunication services, submit this form or email ETS-WorkOrders@wyo.gov
Core Services vs. Enhanced Services
Core Services are provided free of charge to all state agencies and state employees. Enhanced Services are offerings to enhance productivity or capabilities and can be added ala-carte depending on agency-specific needs. For more information on procuring these services, please contact your Customer Advocate. Requests can be submitted through the Customer Portal using your agency approval process.
To provide consistent system availability and communication, ETS established three maintenance windows which maintain State systems and services while limiting downtime to customers.
Standard Outages - Outages are minimized or canceled whenever possible. Agencies may request a specific day and time, when applicable, if schedule interferes with normal business activities. ETS will work with agencies to schedule additional time when maintenance requires longer periods to complete.
Extended Outages - Occur semi-annually, dates are negotiated with the customer. They typically run from 6:00 p.m. to midnight. If a shorter outage window is required, the outage will be scheduled between 6:00 p.m. to 9:00 p.m.
Inspections and maintenance on HVAC and UPS systems - Occur semi-annually. Outages are minimized due to redundant systems.