To provide consistent system availability and communication, ETS established three maintenance windows which maintain State systems and services while limiting downtime to customers.
Standard Outages - Outages are minimized or canceled whenever possible. Agencies may request a specific day and time, when applicable, if schedule interferes with normal business activities. ETS will work with agencies to schedule additional time when maintenance requires longer periods to complete.
Extended Outages - Occur semi-annually, dates are negotiated with the customer. They typically run from 6:00 p.m. to midnight. If a shorter outage window is required, the outage will be scheduled between 6:00 p.m. to 9:00 p.m.
Inspections and maintenance on HVAC and UPS systems - Occur semi-annually. Outages are minimized due to redundant systems.