Interactive Voice Response (IVR) is a self-service system enabling callers to navigate voice prompts using their telephone keypad or voice command to navigate menus to obtain information or process a transaction.
Domestic Long Distance, International & Toll Free Calling (Enhanced Service)
Domestic long distance refers to telephone calls made outside the Enterprise Voice System, within the United States, and carrying a per minute or per call charge, varying between long distance providers.
Where the Enterprise Voice System (EVS) is available, in-state long distance telephone calls are free. Some desk phones allow certain buttons to be programmed with a specific telephone number for speed dialing.