Customer Benefits

Database hosted customers receive:

• Redundant database cluster across a 10GB backbone.

• 24/7 monitoring of SQL servers and instances so problems can be proactively managed.

• Basic troubleshooting of performance and/or connection issues.

• Coordination for database pushes, setting up/debugging connection strings, and creating users.

Requesting This Service

For questions, quotes on services, and arrangements with ETS service provisioning, please visit our Customer Portal.

• An estimate is prepared upon request for hosting charges and associated development time and must be approved and signed prior to the start of the project.

• Agency staff must be available for on-going involvement to ensure the solution meets their needs.

ETS Support

ETS will set up and support the database, establish disaster recovery backups with a 30 day retention in addition to 24/7 monitoring of SQL servers and instances, and provide coordination with agencies/external vendors on database pushes, setting up/debugging connection strings and creating users.

Service Level Objectives

ETS will meet the customer’s business objectives for the project and provide database hosting infrastructure and regular database maintenance and administration as outlined in the service catalog as services included in the usage fee. ETS staff will also provide an estimate for each data hosting project to enable the customer to better anticipate the immediate and ongoing costs of hosting.