Enterprise Storage & Backup (Enhanced Service)
As agencies move toward paperless processes, electronic storage and data backup increases. ETS offers several levels of storage services, including automated backup which accommodates most data disaster recovery and data retention policies.
Tier 1.5 Storage - Designed for critical documents, images, other non-transactional data requiring high performance and high availability.
Tier 2 Storage - Designed for non-critical data not requiring high performance or high availability.
Backup & Recovery - Tapeless backup (disk-based) provided for all disk storage services.
Customer Benefits
Data retention compliance - ETS consults and advises on best practices, as well as responding to provisioning, monitoring, maintenance, and troubleshooting needs.
Inexpensive offsite storage of data for disaster recovery - Provides cost savings by reducing the need for specialized agency personnel, training, and retention expenses.
Management of scheduled backups - Ensures data is successfully retained, stored, and available for recovery.
Recovery of lost files - Data is backed up on a schedule.
Replication - Creates a real-time copy of data, in both the primary and secondary data centers, and significantly improves recovery time.
Requesting This Service
Please submit a ticket through the Customer Portal or by calling the ETS Service Desk at 307-777-5000. ETS provides server client installation support, off-site disaster recovery of backup data, and recovery of data assistance.
Please Note: If agencies decide to manage their own backups, ETS and the customer will collaboratively work to transition the backup environment. The agency is responsible for performing their own data restoration as necessary. ETS enterprise administrators will handle Windows Updates through Windows Server Update Service (WSUS).
