IP Based Printing (Enhanced Service)
Laser printing services are routed to the data center IP printer allowing for expedited printing of large print jobs created by the mainframe or at a workstation. Direct IP printing provides no single point of failure and each computer maintains control of the print driver and settings. Print jobs use the local spooler and are a low cost alternative to print servers. An optional print to HTML capability is available to avoid printing costs.
Customer Benefits
Hardware, software, and licensing savings.
Maintain control of print jobs, relieving the responsibility of managing print jobs at the servers, and limiting impact to the agency when a single printer fails.
Do not have to search for drivers or re-send print jobs because they inadvertently tried to print to a printer that wasn’t available.
When Status Notification Prompts are enabled, users are aware of real-time print job status.
Requesting This Service
Please call the ETS Service Desk at 307-777-5000. An agency billing code is required.
Ensure resources are available to review and address printing issues within the designated time frame when call has been placed with the Service Desk.
Actively participate in bringing issues to resolution, and involve ETS as soon as possible to assess issue and availability of ETS resources.
ETS will provide information on how to use this service.
Customers can manage incident resolution services through the Technology Support Center utilizing the ticketing system to ensure response, tracking and resolution.
ETS will maintain equipment and software necessary to provide the IP printing service.
