Enterprise Endpoint Security (Core Service)
Endpoint security software prevents, detects, and removes malware, including viruses, worms and spyware from user devices.
Customer Benefits
Real time protection - If you receive or open a file containing a virus and antivirus software was not installed, it would immediately infect your machine. Endpoint security will be installed as a core service.
Increase computer performance - When a virus is installed on a computer, it may cause the user’s machine to run poorly. Preventing virus attacks ensures computers run at optimal performance.
Protection of sensitive information - Many people deal with sensitive information needing to be stored securely. Endpoint security can assist with protecting this data by preventing breaches due to known viruses before they happen.
How to Request Help with This Service
This is a mandatory requirement for any device on the State network. If users are experiencing technical issues with this service, they should submit a ticket through the Customer Portal or by calling the ETS Service Desk at 307-777-5000.
As part of this service, ETS will implement the following:
Hardware and Software Deployment - ETS will set up computers, printers and mobile devices. This consists of installing endpoint security software, implementing endpoint encryption, deploying Windows updates and enabling users to access the State network via an Enterprise VPN.
Device Support and Management - ETS will provide ongoing support of computing devices, including diagnosing, repairing, patching and upgrading all software and devices to ensure optimal performance.
Access/Authorization Management - ETS will unlock and reset passwords and maintain security groups and users in accordance with enterprise architecture standards.
