Call Center Support (Core Service)

ETS offers enterprise level support service, Monday-Friday 7am-5pm. Tier-1 support is provided to agencies as an alternative to managing their own internal service desks. Government entities are finding that even though they provide unique services, they share common support strategies to their customers. The philosophy of an enterprise service desk is to blend people, process, and technology in a way that efficiently and effectively supports customers.

Customer Benefits

Requesting This Service

The ETS Service Desk is the “Single Point of Contact” for all incidents, problems, questions, requests and feedback. The Service Desk can be reached Monday-Friday 7am-5pm by submitting a ticket through the Customer Portal or by calling 307-777-5000. Password reset assistance is available after 5pm by calling 777-6500.