Automated Attendant
(Enhanced Service)

An Automated Attendant automatically answers incoming calls and presents customers with a recorded menu of options routing themselves to certain numbers or recorded messages.

Customer Benefits

Automated Attendant allows callers to be automatically transferred to extensions without intervention through a simple menu and allows a caller to reach a live operator by dialing a number; usually "0". The following lists common routing step components of an automated attendant:

In addition, an Automated Attendant would be expected to have values for the following:

Requesting This Service

Please submit this form or email and provide a list of menu options and sub-options for implementation.

Helpful tip: For final options in the menu system, please provide a number or set of numbers callers should be directed to when menu options/sub-options are selected.