Automated Attendant
(Enhanced Service)
Automated Attendant
(Enhanced Service)
(Enhanced Service)
An Automated Attendant automatically answers incoming calls and presents customers with a recorded menu of options routing themselves to certain numbers or recorded messages.
Customer Benefits
Customer Benefits
Automated Attendant allows callers to be automatically transferred to extensions without intervention through a simple menu and allows a caller to reach a live operator by dialing a number; usually "0". The following lists common routing step components of an automated attendant:
Play Announcement/Menu
Transfer to Extension
Transfer to Voicemail
Repeat Choices
In addition, an Automated Attendant would be expected to have values for the following:
'0' - where to go when the caller dials '0'
Timeout - what to do if the caller does nothing (usually go to the same place as '0')
Default mailbox - where to send calls if '0' is not answered (or is not pointing to a live person). The auto attendants can allow for time of day routing, as well as weekend and holiday routing.
Requesting This Service
Requesting This Service
Please submit this form or email ETS-WORKORDERS@wyo.gov and provide a list of menu options and sub-options for implementation.
Helpful tip: For final options in the menu system, please provide a number or set of numbers callers should be directed to when menu options/sub-options are selected.
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