Automated Attendant
(Enhanced Service)
(Enhanced Service)
An Automated Attendant automatically answers incoming calls and presents customers with a recorded menu of options routing themselves to certain numbers or recorded messages.
Customer Benefits
Automated Attendant allows callers to be automatically transferred to extensions without intervention through a simple menu and allows a caller to reach a live operator by dialing a number; usually "0". The following lists common routing step components of an automated attendant:
Play Announcement/Menu
Transfer to Extension
Transfer to Voicemail
Repeat Choices
In addition, an Automated Attendant would be expected to have values for the following:
'0' - where to go when the caller dials '0'
Timeout - what to do if the caller does nothing (usually go to the same place as '0')
Default mailbox - where to send calls if '0' is not answered (or is not pointing to a live person). The auto attendants can allow for time of day routing, as well as weekend and holiday routing.
Requesting This Service
Please submit this form or email ETS-WORKORDERS@wyo.gov and provide a list of menu options and sub-options for implementation.
Helpful tip: For final options in the menu system, please provide a number or set of numbers callers should be directed to when menu options/sub-options are selected.
