Enterprise Call Recording (ECR) (Enhanced Service)
ECR records phone conversations on the Enterprise Voice system (EVS). Recordings can be made on a line 100% of the time or on-demand. Recording capabilities are established per phone line.
Recordings are useful for quality assurance, proving compliance, managing harassing phone calls and in court cases. Supervisors can review recordings to ensure proper handling and quality assurance. Auditors can review call recordings to see compliance with phone handling requirements. Calls from a single individual showing interactions over time can be retrieved with 100% call recording. Harassing phone calls can be recorded on a per case basis for law enforcement follow-up.