Interactive Voice Response (Enhanced Service)
Interactive Voice Response (IVR) is a self-service system enabling callers to navigate voice prompts using their telephone keypad or voice command to navigate menus to obtain information or process a transaction.
Customers can select from a menu of options to efficiently connect to the services they need. The phone is always answered by the IVR system through an automated assistant. Most calls can be systematically processed, freeing support staff to focus on non-typical requests.
Requesting This Service
A list of menu options and sub-options providing access to requested data.
When an option leads to an employee extension, the agency also needs to provide the extension number for the option selected.
Billing account information.