Strategic Plan
2027-2028
Strategic Plan
2027-2028
Embedded Files
2027-2028
Information Technology (IT) is fundamental to effective government, enabling us to enhance constituent services, strengthen security, and improve operational efficiency.
Enterprise Technology Services (ETS), the central IT organization for Wyoming’s executive branch, presents this strategic plan reflecting the vision, mission, and values of ETS for the foundation of priorities for the FY27-28 biennium.
The plan is structured around our core strategic themes:
Theme 1: Enterprise Technology Governance: We will continue to mature and improve IT governance statewide, ensuring that technology is aligned to state strategic priorities.
Theme 2: ETS Foundational Services: We are focused on improving core services and delivering Excellence Through Service for all IT foundational services. We strive to deliver above expectations in all that we do!
Theme 3: Trusted Partnerships: We will develop, maintain, and leverage trusted partnerships with state agencies, boards, commissions, and partners to improve the use, efficiency, and effectiveness of technology in the State.
Theme 4: State Resource Stewardship: We will be passionate about our responsibility for proper IT financial management to improve transparency and accountability. We will ensure IT Investments in the State align with strategic objectives, statutory requirements, and state policies and standards.
Theme 5: Enhancing Cybersecurity and Risk Management: We will be tirelessly passionate about ensuring the security of the data entrusted to the State by the citizens. We will advance our cybersecurity posture by continually improving in everything we do and making cybersecurity part of the culture. In compliance with W.S. § 28-1-115, this document serves as our roadmap, outlining our commitment to these priorities. We will measure our success through key performance indicators (KPIs) as defined in the initiatives and goals contained herein.
Mission, Vision & Values
Mission, Vision & Values
Mission
Mission
Deliver Technology Excellence Through Service.
Vision
Vision
To be the trusted partner known for excellent service, responsible stewardship, and innovative solutions.
Values
Values
Accountability
Trust
Customer Focus
Security Mindedness
Team Player
Excellence
Strategic Themes & Goals
Strategic Themes & Goals
Enterprise Technology Governance
Enterprise Technology Governance
We will continue to mature and improve IT governance statewide, ensuring that technology is aligned to state strategic priorities
Goal 1.1 - Establish Formal Enterprise IT Governance Framework
Goal 1.1 - Establish Formal Enterprise IT Governance Framework
Metrics
A comprehensive and operational governance committee with formalized roles and responsibilities.
The committee will have the authority to align existing technology groups—such as the Wyoming Data Governance Council (WDGC) and Cybersecurity groups—and will actively manage the state's technology portfolio.
Success will be evidenced by: ○
High agency participation.
A measurable reduction in audit findings.
A clear correlation between IT investments and statewide strategic goals
Goal 1.2 - Enhance Wyoming Data Governance (WDGC)
Goal 1.2 - Enhance Wyoming Data Governance (WDGC)
Metrics
Agency participation in data governance efforts.
Success will be evidenced by:
A measurable improvement in compliance with state data policies.
Enhanced access to high-quality data for all agencies.
Goal 1.3 - Cybersecurity and IT Risk Management
Goal 1.3 - Cybersecurity and IT Risk Management
Metrics
A fully operational governance committee that provides clear guidance and holds agencies accountable for implementing cybersecurity policies.
Success will be evidenced by:
A measurable increase in the state's cybersecurity maturity score.
A reduction in duplicated security tools and initiatives.
An increase in agency compliance with the new statewide policy framework
Goal 1.4 - Statewide Technology Policies, Procedures, and Governance
Goal 1.4 - Statewide Technology Policies, Procedures, and Governance
Metrics
A formal and repeatable policy governance framework that guides the entire policy lifecycle.
Success will be evidenced by:
High rates of policy acknowledgment.
A measurable increase in policy compliance across all agencies.
A reduction in policy-related audit findings.
Strategic Themes & Goals
Strategic Themes & Goals
ETS Foundational Services
ETS Foundational Services
We are focused on improving core services and delivering Excellence Through Service for all IT foundational services. We strive to deliver above expectations in all that we do!
Goal 2.1 - IT Asset Management
Goal 2.1 - IT Asset Management
Metrics
A comprehensive and unified asset management program that provides a single, accurate view of technology assets.
Success will be evidenced by:
A measurable reduction in costs.
Ensured compliance with licensing and security standards.
Goal 2.2 - IT Service Management (ITSM)
Goal 2.2 - IT Service Management (ITSM)
Goal 2.2.1 - Service Catalog Metrics
A fully matured Service Catalog that serves as the central interface for all service requests.
Success will be evidenced by:
A measurable increase in customer satisfaction scores.
A reduction in the average service request fulfillment time.
100% of ETS services being requested through the Service Catalog
Goal 2.2.2 - Advancement in Knowledge Management Metrics
A fully-realized Knowledge Base Library that serves as the foundation for enterprise-wide knowledge management.
Success will be evidenced by:
A measurable reduction in repeat service desk tickets.
A high percentage of knowledge articles that adhere to new standards.
A significant increase in employee usage of the Knowledge Base.
Goal 2.3 - Centralization of GIS Services
Goal 2.3 - Centralization of GIS Services
Metrics
A comprehensive and unified GIS program that promotes the reuse of data and resources.
Success will be evidenced by:
A measurable reduction in costs and redundant efforts across the enterprise.
A significant increase in agency utilization of the statewide program.
The creation of a centralized, authoritative State Address Database.
Strategic Themes & Goals
Strategic Themes & Goals
Trusted Partnerships
Trusted Partnerships
We will develop, maintain, and leverage trusted partnerships with state agencies, boards, commissions, and partners to improve the use, efficiency, and effectiveness of technology in the State.
Goal 3.1 - Business Relationship Management (BRM) Implementation
Goal 3.1 - Business Relationship Management (BRM) Implementation
Metrics
A formalized BRM framework with a dedicated team, serving as a proactive partner to agencies.
Success will be evidenced by:
A measurable increase in partner satisfaction scores.
A reduction in duplicative IT spending.
A significant increase in ETS’s early involvement in new agency IT projects.
Goal 3.2 - Proactive Stakeholder Communication: Telling the ETS Story
Goal 3.2 - Proactive Stakeholder Communication: Telling the ETS Story
Metrics
Stakeholders understand ETS’s value.
Success will be evidenced by:
Staff feel connected to agency priorities.
Communication efforts show measurable progress toward trust, engagement, and impact.
Strategic Themes & Goals
Strategic Themes & Goals
State Resource Stewardship
State Resource Stewardship
We will be passionate about our responsibility for proper IT financial management to improve transparency and accountability. We will ensure IT Investments in the State align with strategic objectives, statutory requirements, and state policies and standards
Goal 4.1 - IT Financial Management processes, transparency
Goal 4.1 - IT Financial Management processes, transparency
Metrics
A modernized and repeatable budget process.
Success will be evidenced by: ○ Increased financial transparency for our partners.
A clear alignment between technology investments and state priorities.
Goal 4.2 - Refinement of the OCIO Review Process
Goal 4.2 - Refinement of the OCIO Review Process
Metrics
Review cycles are shortened and user experience is improved through better guidance and tools.
Success will be evidenced by:
Metrics that show improvements in our processes.
Metrics that show improvements in stakeholder satisfaction.
Goal 4.3 - Workforce Strategy and Management (Internal)
Goal 4.3 - Workforce Strategy and Management (Internal)
Metrics
A comprehensive and effective workforce strategy.
Success will be evidenced by.
A measurable increase in employee satisfaction with management.
A significant improvement in employee retention rates.
A measurable decrease in the time it takes to fill new roles.
Goal 4.4 - Statewide Technology Training
Goal 4.4 - Statewide Technology Training
Metrics
A state workforce that is actively engaged in cybersecurity.
Success will be evidenced by:
A measurable reduction in security incidents related to human factors.
Strategic Themes & Goals
Strategic Themes & Goals
Enhancing Cybersecurity and Risk Management
Enhancing Cybersecurity and Risk Management
We will be tirelessly passionate about ensuring the security of the data entrusted to the State by the citizens. We will advance our cybersecurity posture by continually improving in everything we do and making cybersecurity part of the culture.
Goal 5.1 - IT asset analysis and hygiene
Goal 5.1 - IT asset analysis and hygiene
Metrics
A comprehensive and continuously updated asset inventory.
Success will be evidenced by:
A significant decrease in unmanaged or unauthorized devices to a near-zero state.
A measurable reduction in the average time to identify and secure a new asset entering the network.
Goal 5.2 - Establish IT Risk Management framework/strategy
Goal 5.2 - Establish IT Risk Management framework/strategy
Metrics
A state where risk is consistently and methodically identified and managed in our top-priority agencies.
Success will be evidenced by:
Providing a clear and unified view of our risk posture within ServiceNow
Goal 5.3 - Increase visibility into IT Assets threat posture
Goal 5.3 - Increase visibility into IT Assets threat posture
Metrics
A comprehensive, continuously updated asset inventory that provides a real-time view of our threat posture.
Success will be evidenced by:
A significant reduction in known vulnerabilities.
The elimination of network blind spots.
Goal 5.4 - Implement Identity and Access Management (IAM)
Goal 5.4 - Implement Identity and Access Management (IAM)
Metrics
Users have seamless, secure access to the resources they need to do their jobs.
Success will be evidenced by:
The security team having a clear, real-time view of who has access to what, and why.
Goal 5.5 - Improve cyber incident response and resolution capabilities
Goal 5.5 - Improve cyber incident response and resolution capabilities
Metrics
A state where our response to a cyber incident is not a scramble but a well-coordinated, confident, and effective operation.
Success will be evidenced by:
Minimal impact.
Faster recovery.
Download The 2026-2028 Strategic Plan here.
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